Pokémon Soars to New Heights: Celebrating 50 Golden Years of Singapore's Cable Cars
Mount Faber Leisure Group launches new cable car collaboration with Pokémon in Singapore, 2023.
Customer Engagement & Loyalty
Working with HSBC Smart Solution
Eber is now teaming up with HSBC Smart Solution to make things even easier for business owners.
6 Mobile App Strategies to Grow Customer Loyalty
Apps have become essential for companies looking to grow their customer loyalty. Here's how you can do it.
Instagram Stories: An Effective Tool for Video Marketers to Grow Their Audience
In this article, we'll explain what Instagram Stories are and give you some tips on how to use them to grow your audience.
Customer Retention
How To Improve Customer Satisfaction in a SaaS Business
Having trouble retaining customers for your SaaS business? Here's what you can do.
10 Critical Mistakes eCommerce Businesses Often Make
Here are ten mistakes eCommerce merchants often make and ways to avoid them.
Customer Experience
Customer Experience vs User Experience: Similarities, Differences, & How to Win
In this article, you'll learn the important parallels and distinctions between UX and CX.
5 Ways Gen Z is Influencing Marketing Trends in 2022
To understand just how Gen Z has influenced marketing trends in 2022, we’ve compiled 5 tips that could help.
Customer Retention vs Customer Loyalty: What’s the Difference?
In this article, we explain and demonstrate some examples to help you understand customer retention and customer loyalty better.
5 Effective Ways For Restaurants To Retain Customers In 2022
As F&B outlet owners, your focus should not only be to attract new customers but to also make them fall in love with your establishment so they keep...
Customer Retention
4 Customer Retention Tips For Wellness Centres
Want to make sure that people never stop visiting your wellness centre? Let’s look at some customer retention tips in this article.
Customer Retention
What Is Customer Retention? (+8 Effective Retention Strategies!)
Customer retention is a business’ ability to turn customers into repeat customers. These repeat customers will bring in recurring revenue which...
Customer Experience
What Is Omnichannel Customer Service & Why Does It Matter?
An omnichannel customer experience means putting the customer at the center. Here's why it's important.
How To Use SEO To Create Better B2B Customer Experience
There are several benefits associated with using SEO to improve the customer experience on your website.
7 Smart Tactics To Uplift Customer Loyalty For Ecommerce Stores
Keeping a tight grip on existing customers and retaining them for the long haul requires some modern strategies to engineer customer loyalty.
How To Execute A Holiday Marketing Campaign For Online Businesses
Follow these tips to launch that holiday marketing campaign for your online business.
8 Effective Ways To Use Video Content To Boost Customer Engagement
According to research, people are 27 times more likely to click on a video instead of a static image.
Customer Satisfaction
Exceptional Customer Service in the Midst of a Pandemic
Regardless of the pandemic challenges, customer service and outsourcing deliver exceptional customer service through new trends and strategies.
Loyalty
What Is Loyalty Marketing & How It Can Help Your Business
Here are some of the top benefits you’ll gain from implementing a loyalty marketing strategy.
Marketing
15 Customer Touchpoints That Will Optimize Your Customer Journey
This post explains what is a touchpoint, its uses, and the different types of customer touchpoints. Let’s dive right in.
Employee Experience: How to Find and Attract Diverse Talent
So, how can companies find and attract diverse technical talent? We have some great tips in this article.
How To Start A Customer Rewards Program For Your Business
So you hear all these stories and realise the importance of a customer loyalty program for your business. Here's how to get started.
Marketing
A Complete Guide: Everything You Need To Know About Ecommerce Marketing
Ecommerce Marketing is a mixture of fundamental three factors of everyday lifestyles that create an effective tool.
Top Customer Experience Trends in 2022 : How Will Businesses Adapt In A Post-Pandemic World?
In this blog post, we'll explore the top customer experience trends that will be prevalent in the coming years and how businesses can adapt to...
How To Improve Customer Experience On Amazon
While it may get a bit overwhelming when you're a new seller, here are a few strategies you can implement to improve your customer experience.
Customer Retention
7 Ways To Boost Traffic To Your Shopify Store
Do you work hard to get traffic to your Shopify store yet still find it difficult to attract customers?
Marketing
6 Ways to Boost Sales & Revenue During the Holidays
Christmas and the New Year around the corner spells promotions and sales - a perfect opportunity for a business like yours to maximize sales and...
Customer Experience
5 Ways To Improve Brand Reputation Through Customer Experience
Good customer experience is vital to your business’ success. By investing time & resources into customer experience, you can enhance your brand...
Customer Retention
5 Good Reasons to Get a Paid Loyalty Program for Your Business
If you're thinking of launching a paid loyalty program for your business, you're thinking right. Here are 5 good reasons to get a paid loyalty...
Customer Experience
11 Effective Ways to Improve Your E-commerce Store’s Customer Experience
Here are some ways that you can improve customer experience for your ecommerce stores.
Customer Retention
4 Ways Loyalty Programs Can Boost Your Business
Be it for a restaurant, retail outlet, or hotel, loyalty programs are not only beneficial towards consumers, but businesses as well.
Customer Experience
5 Tips For Small Businesses To Launch A Successful Marketing Event
Here’s a short guide of tips that every small business needs to follow for a successful marketing event.
News
Newsdesk: Consumer & Loyalty News Part 2
Consumer loyalty, customer experience, and retail news from all around the world.
Customer Retention
7 Layers To Building Customer Persona For Ecommerce
Do you know how to create buyer persona for your ecommerce store? This article contains some helpful information.
Customer Retention
10 Actionable Strategies To Build Your Email List
Looking for a simple strategy to build an email listing for your online store? Here’s an easy guide to understand the email list from the basics.
Customer Satisfaction
3 Easy Ways To Improve Customer Satisfaction
Ensuring a high level of customer satisfaction can ensure that customers keep coming back to your stores.
Customer Experience
5 Easy Ways To Measure Customer Satisfaction
What does customer satisfaction mean? Customer satisfaction is the end goal of any business. It’s about how satisfied customers are about your...
Customer Retention
3 Steps To Connecting With Customers Meaningfully
Connect with your customers meaningfully and keep them coming back to your store. Here are a few tips to help you out with that
Customer Retention
5 Ways to Reaching Genuine Personalization in eCommerce
In the 21st century, personalization is what customers want from brands. It has become one of the crucial aims for businesses.
Customer Retention
5 Easy Ways To Create A Customer-Centric & Data-Driven Strategy
This article will enable you to implement a genuinely customer-centric strategy with the help of data.
How-To
6 Ways To Optimise Your 'Google My Business' Listing In 2021
GMB listings are a great way of bringing more search engine traffic to your website which can help you dominate your local area.
Loyalty
4 Real Reasons Customers Leave Your Loyalty Program
Loyalty programs are a phenomenal way to improve your relationships with customers and reduce client churn.
Customer Experience
How To Increase Customer Satisfaction Using A Feedback App
Customer feedback is a powerful tool that provides your team with actionable insights to ensure better customer satisfaction.
Customer Retention
The Ultimate Guide To Customer Retention In 2021
We’ve put this guide together to help everyone and anyone understand customer retention and apply it to their business.
Marketing
Marketing In The New Normal: An Expert's Insights To Survive 2021
What does marketing look like in 2021? What do you have to do to retain your customers? We turn to marketing expert Amelia Lim for answers.
9 Cheap & Easy Ways For Your Website To Retain Customers
At Sytian Productions Web Developer Philippines, we define customer retention as the process of keeping your customers with you.
Customer Retention
5 Ways To Encourage Employees To Promote Your Loyalty Program
For your loyalty program to really work, you need your staff members to believe in it and push for sign ups. Otherwise, your loyalty program might...
Customer Retention
4 Customer Retention Tips For Hair Salons In 2021
Hair salons are available everywhere - which makes it even tougher to attract & retain customers. Here are some customer retention tips for hair...
Employee Engagement
7 Important Employee Engagement Statistics in 2021
Employee engagement is about making the employee believe in the business and want it to succeed. Their enthusiasm for doing more can also motivate...
Employee Engagement
5 Proven Ways to Boost Employee Morale & Increase Productivity At Work
One employee with low morale can bring down the whole team. Make sure to keep your team morale high by following these simple & practical steps.
Customer Retention
7 Guaranteed Ways To Boost Customer Retention Using Social Media
Social media can be a great vehicle to drive customer loyalty and retention. Plus, it is a low-cost strategy to retain existing customers.
Loyalty
POS-Based Loyalty Program vs Eber
Should you use the loyalty program that comes with your POS system or should you invest in a separate one?
Loyalty
Traditional Stamp Cards vs Eber's Digital Stamp Cards
Stamp cards are the easiest way to hook customers in and build their loyalty. But are you doing stamp cards the right way?
Customer Experience
7 Surefire Ways To Elevate Customer Experience In 2021
Moving in 2020, customer experience should be on top of your list. With stiff competition and customers being able to interact with brands at the...
5 Ways Retailers Can Improve Customer Loyalty In 2021
As shoppers in 2021 abandon their previous habits and seek greater convenience, safety and value — how is a retailer to inspire customer loyalty?
7 Ways To Increase Employee Engagement In The Workplace
As the workforce enters another year of the COVID-19 pandemic and every one having to work remotely, it is crucial now more than ever for employers...
8 Surprising Ways A Loyalty Program Can Grow Your E-commerce Business
Without a loyal customer base, there's nothing to keep your business afloat to generate sales. This is especially true for e-commerce businesses.
Employee Engagement
Understanding The Importance Of Employee Engagement (+ Engagement Ideas!)
A highly engaged employee and workplace can help the organisation easily achieve its business objectives.
Interview
[PODCAST] Ian Williams Explains How A Complex CX Strategy Can Apply To A Bakery
Customer Experience (CX) is essential for every business in the world. Every restaurant, hotel, cafe, grocery store, or bakery owner in the world...
Customer Experience
5 Benefits of Having A Customer Loyalty Program
Customer loyalty programs can do wonders for your business. It’s one of the best ways to increase recurring visits from customers and enjoy repeat...
Interview
Interview: Jerry G’s Secret To Surviving The Pandemic & Increasing Customer Satisfaction
A pilot who soared in the skies for over 40 years, Gerard Gunter never imagined that he was going to retire as a restaurant owner. It all started in...
Customer Experience
How Technology is Supercharging Customer Loyalty
Attracting and maintaining loyal customers is becoming increasingly difficult as more and more businesses join the market looking for a piece of the...
Customer Experience
Loyalty Program Health Check – are you getting the results you want?
A loyalty program health check is necessary to determine whether it is helping you reach your business goals while delivering utmost customer...
Interview
Interview: Xavier Mah On The Importance Of Branding For Small Businesses
Branding is everything. According to Oberlo, branding is the process of creating a strong, positive perception of a company, its products or...
Marketing
10 Budget-Friendly Marketing Ideas For Your Restaurant
Marketing a restaurant doesn’t have to be complicated and expensive. You don’t have to spend a bomb on ads and billboards to gain traction. There...
How To Prepare Your Business For A Crisis In The Future
Moving into the second quarter of 2020, no one expected the whole world to be struck with a pandemic. No one could have predicted that countries...
Customer Experience
Loyalty Programs: A Necessity Or A Luxury?
Today, we would like to answer one of the most popular question that people often ask: Are loyalty programs a necessity or a luxury? Some would say...
Customer Retention
6 Essentials You Need To Run A Restaurant (And Keep Customers Coming Back!)
Great food attracts new customers. Great service keeps them coming back for more. We know that serving great food is an important element in running...
Interview
Interview: Marketing Expert Amelia Lim Talks Post-Pandemic Marketing Strategies
When the pandemic hit, many businesses went into a panic mode. Countries went into lockdown, people were told they couldn’t leave their homes, and...
Customer Experience
What Can A Well-Designed Loyalty Program Do For Retail Brands?
Customer loyalty and brand advocacy play a major role in contributing to a brand’s overall sales. As a retailer, increased loyalty among your...
Customer Experience
Interview: Ethan Beute Talks CX Budget & Strategies For 2020
Customer experience is everything, they say. Experience determines whether or not a customer will seek you out and shop with you again. But not...
Interview
Award-Winning Restaurant Owner Reveals Secret To Customer Retention
Customers are important in any kind of business. More so when you’re running a restaurant. You want every customer to leave your restaurant with an...
Customer Experience
10 Powerful Customer Experience Statistics For Marketers In 2021
Delivering excellent customer experience can ensure repeat customers and increased revenue for you.
Types Of Emails To Send To Your Customers If You Run An Online Business
As a business owner in 2020, you know that sending emails to your customers is important. You have collected emails from your customers and stored...
Customer Experience
5 Customer Referral Ideas For Any Business
One of the easiest and most effective ways to acquire new customers is through referrals. Also known as referral marketing, it means promoting your...
News
Sundar Pichai On How Covid 19 Helped To Improve Google Meet
Covid 19 forced a lot of businesses think out of the box in order to keep surviving. Many business owners had to refine their products and services –...
News
7-Eleven Launches E-Loyalty Program (And You Get Free Slurpees!)
Renowned chain of convenience stores, 7-Eleven has finally launched a loyalty program for their customers. This e-loyalty program will be available...
News
Brands Integrated With Loyalty Programs Set To Come Out Stronger
The coronavirus pandemic has definitely forced business owners to think out of the box in order to keep their businesses running. One advice that has...
News
There Is No Going Back To Normal, Says Simon Sinek
Author of the bestselling book “Start With Why” Simon Sinek said in a recent video that there is “no going back to normal”. The recent pandemic has...
Customer Experience
How To Communicate With Customers During A Pandemic
We’re well into the final quarter of 2020 and the pandemic is still here. Some countries are Covid-free, but the rest of the world is still fighting...
News
‘BeerCloud’ Launched In Ireland To Sell Irish Craft Beers Direct To Customers
Who would have thought that a pandemic would strike and we would all have to stay home for months? It’s hard for us and it’s even harder for business...
Interview
Businesses Must Unite & Stand Together: Hong Kong’s Classified Group
The recent pandemic that swept the world showed no mercy to anyone. Especially to business owners all around the world – big or small. Classified...
Customer Experience
How to Eliminate Customer Friction & Boost Revenue
Customers of today expect a lot from brands and businesses. They want quick answers and fixes. They need something – they take out their phone and...
Interview
Iman Shoppe Interview: Customer-First Approach Crucial In Fighting Pandemic
Iman Shoppe Bookstore is just one of the many businesses that were forced to take their business 100% online. They had to close down their physical...
Interview
How Jungle House Used Their Online Store To Generate Revenue During The Pandemic
Jungle House’s journey began 12 years ago. The brand was built with a clear vision in mind – to deliver delicious honey to the world, one cup at a...
News
H&M And Zara Step Up To Help The World Fight Covid 19
Many fashion brands have either stopped or slowed down their production of apparel to help in the fight against Covid 19. Some are ramping up efforts...
Interview
Interview: Queensland’s Fresh Meats Reveal Game Plan To Battle Covid-19
For most businesses, battling a pandemic is unprecedented. Should you give more discounts? Should you move everything online? Throw in free gifts?...
Interview
How These Brands Prioritised Customers During Covid 19
Covid-19 has totally changed the way businesses operate and communicate with customers. Many businesses have been forced to make some drastic...
News
Eber Launch Contact Tracing To Help Business Owners Fight Covid-19
To date, there are about 785,777 registered Covid-19 cases worldwide. Of these cases, 582,355 are still active cases. Many countries have resorted...
News
Singapore Launches Contact Tracing App To Battle Covid-19
In a move to combat the contagious coronavirus, Singapore has launched a contact tracing mobile app called Trace Together. The app works by...
Customer Experience
Here’s How Grab Prioritised Their Customers During Covid-19 (And You Can Do The Same!)
When Covid-19 struck early this year, many businesses took a hit. Especially when government around the world started ordering businesses to close...
Customer Experience
Freshworks: 8 CX Trends To Win Customers For Life
A recent webinar by Freshworks revealed 8 customer experience (CX) trends for 2020. These trends are the result of researches, studies, analysis, and...
Customer Experience
Retail Expert Shares Tips On How Businesses Can Stay Ahead Amidst Panic
Many businesses have suffered the wrath of the Covid-19. People are panicking. Sales have dropped and some businesses even had to lay off their...
Customer Experience
5 Ways To Build Long Lasting Customer Relationships
As a business owner or marketer, you are aware that acquiring new customers is way more expensive than retaining one. Therefore, you are always...
Customer Experience
What Is Brand Advocacy & How Can It Help Your Business?
Customers today are spoilt for choice – thanks to the power of the internet. Just a simple Google search will reveal 20 different stores selling the...
Loyalty
6 Simple And Practical Ways To Increase Sales Using Data
We hear so much about data. Collect data. Analyse data. Capture this. Capture that. Data, data, data. Before we go into the importance of data,...
Customer Experience
What’s The Difference Between CRM & CXM?
Do you know the difference between CRM & CXM and how they can help propel your business?
Customer Experience
4 Ways To Boost Revenue For Your Business
Are you currently running a business and hoping to boost your revenue? Well, as it turns out, it’s not that difficult to do! According to the...
Customer Experience
What Is Consumer Experience Management (CXM)?
We keep hearing the words customer experience management these days. Marketers are obsessed with it. Businesses are adapting to it. Wait – what does...
Customer Experience
What Is Customer Experience And Why You Should Obsess Over It
What is consumer experience? Consumer experience is about how a customer feels during and after interacting with your brand. We’re all customers...
Customer Experience
5 Consumer Experience Stats You Need To Know As A Business Owner
Customers are getting smarter each year – and becoming more demanding. Great products and prices are not enough if you want to stand out from your...
News
This Bar In London Uses Facial Recognition To Show Bartenders Who Came First
It’s frustrating, isn’t it? How many times have you queued up at a bar only to be shoved about and end up being pushed to the back by a bigger,...
Customer Experience
2020 Customer Behaviour Trends & Predictions From Shep Hyken
What is customer experience? Customer experience is about how a customer feels during and after interacting with your brand. Hubspot defines...
Customer Experience
4 Reasons Why Your Small Business Could Use A Loyalty Program (+Ideas)
Most small business owners think they do not need a loyalty program. They often say things like, “We do not have the budget” “We can’t do this,...
Customer Experience
Avoid These 7 Fatal Mistakes In Your Loyalty Program
Here are some of the common mistakes that most people make with their loyalty program.
Customer Experience
What Is Automation And How It Can Make Life Easier For You
Customers are the core of your business – we all agree on that. As a business owner or manager, you priority is to give your customers the best...
Customer Experience
Why The Conversion Funnel Is Dead In 2020
TLDR: Don’t just try to ‘close’ your customers. Instead, solve their problems and foster a relationship with them. Yes, the funnel is dead. Stop...
Customer Experience
Omnichannel vs Multichannel: What’s The Difference? (With Diagrams & Examples)
You may have seen the word omnichannel marketing being thrown around by marketers. It’s almost like the new cool word. But what does omnichannel...
Loyalty
5 Loyalty Program Ideas For Any Business
You want to start a loyalty program for your regular customers. But you’re not sure where or how to start. Starting a rewards program for your...
Customer Experience
The Ultimate Guide To Losing Customers (And How You Can Fix It)
Good customer service isn’t just about smiling, taking orders, and delivering the product. It goes way beyond that. It’s in those little things that...
Loyalty
4 Reasons Gift Cards Are The Perfect Gifts (+ Gift Card Ideas For Your Business!)
Most retailers love selling gift cards because they’re pretty much making money without selling anything.
Loyalty
Launch Your Gamification In 5 Minutes With This ‘Lucky Wheel’ App
Have you ever won a lucky draw? How did it feel? We bet you felt pretty amazing – even though you only won a thumb drive. How about the time when...
Customer Experience
5 Ways To Keep Guests Coming Back to Your Hotel
Planning a holiday? Hop onto Google and search for the best hotel deals in the destination of your choice and you’ll see a plethora of choices. Or...
Marketing
What Are Consumers Looking For When Dining In Upscale Restaurants?
If there’s one thing we’re all sure of, it’s the fact that the dining scene is more competitive than ever across the world. We’re able to witness...
Customer Experience
4 Benefits Of Having First-Class Customer Experience Strategy
Long gone are the days where you can rely on products or services alone to sustain a business. Competition is getting stiffer by the day, and...
Loyalty
Is Personalisation Important In Marketing? Yes, So Much!
You’ve probably seen some great examples of how the bulk sending of EDMs can feel so personalised and intimate when opened by each individual reader....
Loyalty
6 Reasons Why Gift Cards Are Important To Your Business
The gift card market has been reported to secure a steady increase over the years, with a 10% average annual growth rate.
Loyalty
Here’s Why You Need To Start Using Gamification In Your Marketing Plans
Recently I headed for my usual manicure appointment and upon payment, the cashier informed me that my purchases for that day entitled me to a reward...
EDM Marketing: Tips, Benefits & How-To
Electronic Direct Mail, or better known as EDM, are typically used by businesses for marketing purposes. EDM campaigns focuses on sending out email...
How To Create Rewards That Deliver Value
More often than not, business owners fail to grasp the importance of giving rewards to their loyal customers. Whether it’s because they feel it’s a...
Why Are You Still Putting Off Your Loyalty Program?
Remember the time you made a promise to sign yourself up at a gym? Or that very fancy diary you bought because you vowed to be better at managing...
Loyalty
Own A Hotel? Stand Out From The Crowd With These Simple Tips
Someone once shared a quote with me, “The quality of the experience will be remembered long after the price has been forgotten.” And although it’s a...
Marketing
Deliver Food Yourself? Or Best To Outsource? Let’s See.
Picture this: you’ve finally launched your own restaurant which has been getting a lot of positive reviews about the food and service from a sensible...
Loyalty
Five Ways You Can Reward Your Loyal Customers
In my previous article, I mentioned briefly on the importance of rewarding your customers and how humans are mysteriously drawn to the word ‘free’....
Loyalty
4 Tips To Starting An F&B Loyalty Program
Last week I had this major craving for açaí smoothie bowls that needed to be addressed. Unfortunately it happened during the peak of the evening rush...
Loyalty
How Dashboards Can Take Your Business To The Next Level
It’s Monday morning and you find yourself lost in thought, staring at blank spaces, and occasionally trying to suppress your involuntary yawns as you...
Loyalty
Interview: How ‘Little House of Dreams’ Was Inspired by Sex And The City
It all began with an inspiration after a visit to New York City’s sensational cupcake store Magnolia Bakery — the brand that is said to be...