It’s frustrating, isn’t it?
How many times have you queued up at a bar only to be shoved about and end up being pushed to the back by a bigger, stronger person?
What’s worse is that the bartender can’t seem to remember who came first and who jumped the line.
A pub in London decided to put an end to this by implementing an artificial intelligence powered solution.
This pub is using a facial recognition method that identifies customers. It assigns them a number based on first come first serve basis.
The bartender then serves customers their drinks accordingly – following the number and regardless of who is standing right in front.
“There’s a big screen behind the bar, the webcam captures footage of everyone coming to queue behind a bar, based on a first come, first serve basis,” says DataSparQ managing director John Wyllie.
“Those who’ve been waiting first get a number above your head to say you’re number one in the queue. ‘Those who’ve been waiting least time are at the back of the queue,” he adds.
However, there are concerns about the data that is being captured through this facial recognition and how it will be used.
“We’re being very transparent around how we’re using your face for this purpose,” Wyllie assures.
“There are no hidden cameras, there’s no data being stored in any permanent way.”
So, what do you think? Is this a great solution – or an intrusion of privacy?
Would you like you neighbourhood bar to adopt this technology to improve customer experience?