Here’s How Grab Prioritised Their Customers During Covid-19 (And You Can Do The Same!)
When Covid-19 struck early this year, many businesses took a hit. Especially when government around the world started ordering businesses to close...
When Covid-19 struck early this year, many businesses took a hit. Especially when government around the world started ordering businesses to close...
A recent webinar by Freshworks revealed 8 customer experience (CX) trends for 2020. These trends are the result of researches, studies, analysis, and...
Many businesses have suffered the wrath of the Covid-19. People are panicking. Sales have dropped and some businesses even had to lay off their...
As a business owner or marketer, you are aware that acquiring new customers is way more expensive than retaining one. Therefore, you are always...
Customers today are spoilt for choice – thanks to the power of the internet. Just a simple Google search will reveal 20 different stores selling the...
We hear so much about data. Collect data. Analyse data. Capture this. Capture that. Data, data, data. Before we go into the importance of data, let’s...
Do you know the difference between CRM & CXM and how they can help propel your business?
Are you currently running a business and hoping to boost your revenue? Well, as it turns out, it’s not that difficult to do! According to the...
We keep hearing the words customer experience management these days. Marketers are obsessed with it. Businesses are adapting to it. Wait – what does...