Hans Gill Tatler Awards Hans Gill Tatler Awards

Customers are important in any kind of business. More so when you’re running a restaurant. You want every customer to leave your restaurant with an excellent customer experience – raving about how the waiters politely greeted them, how the chef accommodated to their difficult requests, how the food arrived within a reasonable time even though…

Read More Award-Winning Restaurant Owner Reveals Secret To Customer Retention

customer experience and loyalty statistics customer experience and loyalty statistics

Delivering excellent customer experience can ensure repeat customers and increased revenue for you.  But how do you make sure have an excellent experience when shopping with you?  Is your messaging consistent across all channels? Do you engage with customers on a regular basis – or only when you want to sell something?  Is it important…

Read More 10 Powerful Customer Experience Statistics That You Need To Know In 2020

woman checking her emails woman checking her emails

As a business owner in 2020, you know that sending emails to your customers is important. You have collected emails from your customers and stored them in a database. Once in a while, you send them a newsletter to update them about new products you’re offering. But that’s not enough. Emails are a goldmine and…

Read More Types Of Emails To Send To Your Customers If You Run An Online Business

Post thumbnail

One of the easiest and most effective ways to acquire new customers is through referrals. Also known as referral marketing, it means promoting your products and services to new customers through recommendations. This recommendations are done by your existing customers, loyal customers, and brand advocates. Basically, it is done through word-of-mouth, which is also known…

Read More 5 Customer Referral Ideas For Any Business

sundar pichai interview on the verge sundar pichai interview on the verge

Covid 19 forced a lot of businesses think out of the box in order to keep surviving. Many business owners had to refine their products and services – not only to compete against their competitors, but against a fatal pandemic that has people afraid to leave their homes. Google, despite being a tech giant, was…

Read More Sundar Pichai On How Covid 19 Helped To Improve Google Meet

7 eleven loyalty program in malaysia 7 eleven loyalty program in malaysia

Renowned chain of convenience stores, 7-Eleven has finally launched a loyalty program for their customers. This e-loyalty program will be available via an app called My7E – and it is available for their customers in Malaysia. Customers who register as members can collect points using the B Infinite card and pay using Razer Pay within the…

Read More 7-Eleven Launches E-Loyalty Program (And You Get Free Slurpees!)

Post thumbnail

Moving into the second quarter of 2020, no one expected the whole world to be struck with a pandemic. No one could have predicted that countries would go into lockdown, businesses will have to move online to survive, and employees would have to work from home for months. Some businesses struggled to keep up, while…

Read More How To Prepare Your Business For A Crisis In The Future

Source: Phocuswire

The coronavirus pandemic has definitely forced business owners to think out of the box in order to keep their businesses running. One advice that has been given by marketing and retail experts over and over again is to keep in touch with your customers and engage with them regularly. Some experts also suggest that business…

Read More Brands Integrated With Loyalty Programs Set To Come Out Stronger

simon sinek simon sinek

Author of the bestselling book “Start With Why” Simon Sinek said in a recent video that there is “no going back to normal”. The recent pandemic has forced many businesses to close down. However, according to Simon Sinek, business owners can overcome this by adopting an “infinite mindset”. “What an infinite mindset does it that…

Read More There Is No Going Back To Normal, Says Simon Sinek

how to engage with customers during a pandeemic? how to engage with customers during a pandeemic?

By now, we’ve all heard marketing experts say that this is THE TIME to engage and nurture your customers. Keep in touch with them. Don’t neglect them. Take care of them now – more than ever. You have meetings to discuss customer engagement ideas and you’re armed with a fancy consumer experience management (CXM) tool…

Read More How To Communicate With Customers During A Pandemic