Blog Posts

Narrowing down on experience in top-notch restaurants

If there’s one thing we’re all sure of, it’s the fact that the dining scene is more competitive than ever across the world. We’re able to witness cafés, fast food joints, bars, and all types of F&B outlets in a constant head-to-head battle with their own kind. It’s a ceaseless battle between brands to see who can offer the best customer experience.  These days, consumers are willing to pay more for better experiences. A study conducted by PwC revealed that

Continue Reading

CX, the new battlefield.

Long gone are the days where you can rely on products or services alone to sustain a business. Competition is getting stiffer by the day, and businesses need to constantly be on their toes in order to stay afloat or be prepared to be swept away by the ever-changing economic waves. Consumers are being empowered by technological advancement every passing minute. The digital revolution has enabled them to be able to access information in a single click of a button,

Continue Reading

What loyalty programs can do for your business.

I’ve always emphasized that a loyalty program can do more than just issuing rewards to your loyal customers. Be it for a restaurant, retail outlet, or hotel, loyalty programs are not only beneficial towards consumers, but businesses as well. The ideal loyalty program should benefit both the business and consumer. Here are four ways a loyalty program can complete your business: It drives brand loyalty. This one requires no explanation; it’s the core of any loyalty program. Customers are attracted

Continue Reading

Is personalization really THAT important?

You’ve probably seen some great examples of how the bulk sending of eDMs can feel so personalized and intimate when opened by each individual reader. But the kind of personalization I’m talking about goes beyond just addressing each reader by their name. Think curated playlists on Spotify, TV series on Netflix, and more. The possibilities are boundless. We live in a world where brands are getting more and more competitive when it comes to grabbing the attention of consumers, so

Continue Reading

Giving the gift of gift cards

You’ve seen them over the counter tops in Starbucks when you’re paying for your Iced Caffe Latte, sometimes designed to relevant festive themes throughout the year. You’ve probably purchased one before for yourself, or as a gift to a friend. Nope, I’m not talking about those iconic Starbucks tumblers and drinkwares. I’m talking about their gift cards. Or rather, gift cards in general. You may or may not know this but the demand in the gift card market has been

Continue Reading

Spin your way to customer retention

Recently I headed for my usual manicure appointment and upon payment, the cashier informed me that my purchases for that day entitled me to a reward from a quick spin-the-wheel session. It took me by surprise and I couldn’t be any happier. The familiar adrenaline rush hit me as I spun the wheel, my eyes anxiously tracing each wedge that passes through the needle as it rotates. Pedicure worth $30… 10% discount… $20 voucher… 50% discount… And finally, the needle

Continue Reading

eDM Marketing: Why you need it.

What’s more exciting than the Christmas season? The month before that — November. Some of us have waited all year for the arrival of the highly-anticipated month because of extreme sales markdowns that are too good to miss out on. Some of the more popular sales events include China’s 11.11 Single’s Day sales on the 11th of November; Black Friday sales on 23rd of November; and Cyber Monday sales on the 26th of November.  Also not forgetting other smaller scale

Continue Reading

Creating rewards that deliver value

More often than not, business owners fail to grasp the importance of giving rewards to their loyal customers.  Whether it’s because they feel it’s a waste of their resources or they’re worried it would not translate into profitable results —but I cannot emphasize enough that a little giving can actually go a long way. Apart from offering great products and delivering good services, rewarding your loyal customers is also a pivotal factor in attracting recurring revenue for your business. We’ve

Continue Reading

The best time to launch your loyalty program

Remember the time you made a promise to sign yourself up at a gym? Or that very fancy diary you bought because you vowed to be better at managing your work? What about that meal planner app you downloaded because you swore to bring healthier lunch boxes to work every day for the rest of the year? I could go on (obviously due to experience). Think procrastinating studies, going for a medical check up, or even getting insurance. These are

Continue Reading

Baby steps for hotels to up their game

Someone once shared a quote with me, “The quality of the experience will be remembered long after the price has been forgotten.” And although it’s a struggle to make that lasting first impression before customers can even decide to book a stay in your hotel, many have also neglected the part where they ought to continue extending their service to their guests even after their stay is over. Regardless the size of the operations or brand, here are four useful fool-proof

Continue Reading

Site Footer