2020

Shep Hyken giving a speech on customer service Shep Hyken giving a speech on customer service

What is customer experience?  Customer experience is about how a customer feels during and after interacting with your brand.  Hubspot defines customer experience as the following:  The best way to define customer experience is as the impression you leave with your customer, resulting in how they think of your brand, across every stage of the…

Read More 2020 Customer Behaviour Trends & Predictions From Shep Hyken