Customer Engagement & Loyalty

Customer Experience

Freshworks: 8 CX Trends To Win Customers For Life

A recent webinar by Freshworks revealed 8 customer experience (CX) trends for 2020. These trends are the result of researches, studies, analysis, and...

Customer Experience

What’s The Difference Between CRM & CXM?

Do these words sound confusing to you? Do you know the difference between the two and how they can help with your business? What is CRM? CRM stands...

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