Customer Experience
What’s The Difference Between CRM & CXM?
Do you know the difference between CRM & CXM and how they can help propel your business?
Customer Experience
4 Ways To Boost Revenue For Your Business
Are you currently running a business and hoping to boost your revenue? Well, as it turns out, it’s not that difficult to do! According to the...
Customer Experience
What Is Consumer Experience Management (CXM)?
We keep hearing the words customer experience management these days. Marketers are obsessed with it. Businesses are adapting to it. Wait – what does...
Customer Experience
What Is Customer Experience And Why You Should Obsess Over It
What is consumer experience? Consumer experience is about how a customer feels during and after interacting with your brand. We’re all customers...
Customer Experience
5 Consumer Experience Stats You Need To Know As A Business Owner
Customers are getting smarter each year – and becoming more demanding. Great products and prices are not enough if you want to stand out from your...
News
This Bar In London Uses Facial Recognition To Show Bartenders Who Came First
It’s frustrating, isn’t it? How many times have you queued up at a bar only to be shoved about and end up being pushed to the back by a bigger,...
Customer Experience
2020 Customer Behaviour Trends & Predictions From Shep Hyken
What is customer experience? Customer experience is about how a customer feels during and after interacting with your brand. Hubspot defines customer...
Customer Experience
4 Reasons Why Your Small Business Could Use A Loyalty Program (+Ideas)
Most small business owners think they do not need a loyalty program. They often say things like, “We do not have the budget” “We can’t do this, it’s...
Customer Experience
Avoid These 7 Fatal Mistakes In Your Loyalty Program
Here are some of the common mistakes that most people make with their loyalty program.